To track your order, you may log into your account to review all of your information. Once you place an order, you will receive a confirmation email with your tracking information.

Please monitor your shipment at all times. If the carrier cannot deliver your package please note this will be taken to a local postal office. Please use the tracking information to track your package and pick up in a timely manner.

If the package is not picked up, it will be returned to sender. In this case you will be responsible for the repayment of shipping. If at any point a shipment is returned to us and a refund is requested, shipping will not be refunded in addition a return fee will be taken off the total amount.

We ship SO quickly and efficiently that we can’t make any promises as to whether or not we can cancel an order once it’s placed.

Make sure that you’ve checked your tracking information to see if the package has actually been dropped off (eg: the postal office vs. your house). Try to wait about 12 hours, because the carrier could be a little bit late.

Make sure that you’ve checked your tracking information to see if the package has actually been dropped off (eg: the postal office vs. your house). Try to wait about 12 hours, because the carrier could be a little bit late.

The first thing you need to do is call your bank. Occasionally, the bank may flag the transaction as fraud because it’s a new purchase online. When you call the bank they will be able to authorize the charges.

For more information on becoming a distributor with us, contact us at essentialpmu@gmail.com

For the safety of our artist community, all sales are final. We take a lot of care to ensure your modules and pigments arrive sealed and sterilized, and for this reason we can not accept returns. You have a 90 day warranty on your device.

To help us ensure we are taking the right action around an issue, we may ask you to send images of the damaged product so that we can address your concerns immediately. This will help us ensure that our other artist are receiving our tools in perfect condition.

For further questions please email us at essentialpmu@gmail.com

Please use gobrightline.com if you are coming from Miami, since it is the most convenient way to travel. Essential PMU Academy is suited at 801 S. Olive Ave. Suite#122, 33401 West Palm Beach, Florida. The entrance is at the street front, you will not have to enter the lobby.

Valet parking is available free of charge.

Before your appointment, you must stop tanning and going to peeling treatments for 14 days. After the treatment, a scab will form on the treated area. This takes approximately 14 days to peel off. During this time, you should avoid tanning, steams, pools, or getting the area wet. You can use your usual facial routines, but avoid the treated area.

Permanent eyeliner: If you have extensions, please have them removed at least a days prior to your treatment. Use of Latisse must be discontinued at least a month prior to your treatment. If you wear contact lenses, it is safe to wear them on the day of your procedure, but please have a container and liquid with you to remove them for the time of the treatment.

Permanent lips: As a common side effect to permanent makeup on your lips, you may get herpes blisters during healing on your lips, even if you never had herpes on the lips before. To minimize this possibility, we recommend taking a cure of Telviran for 10 days, starting 7 days before your treatment and continuing for 3 days after the procedure.

Some treatments are safe to do around the time of your permanent makeup, while others must be set a bit more time apart. What you should look out for are:

• botox (at least a month prior to the treatment OR when the touch up scab has fallen off; may be possible to do simultaneously if areas are far apart for eg. if you are having your eyebrow pigmented and use botox around your nose, there’s no need to wait – in these cases, please consult)
• lip augmentation (at least a month prior to lip pigmentation OR when the touch up scab has fallen off)
• plastic surgery (rule of thumb is 6 months prior pigmentation OR when the touch up scab has fallen off; may be possible to do simultaneously if areas are far apart – please consult)
• threads (at least a month prior to the treatment OR when the touch up scab has fallen off)
• microdermabrasion, collagen induction, peeling treatments (2 weeks prior OR when the scab has fallen off after any of the treatments)
• please consult about any treatment with lasers, injections, plastic surgery, etc.

Until the finished results you will have two appointments a 2 x 6 weeks healing periods.

On the first occasion, you will have a thorough consultation with your tattoo artist about precautions, your preferences and the artist’s recommendations about what would suit you best. Also you will discuss aftercare. After that, your tattoo artist will design your shape. This shape will be drawn on as a filled in form with pigments. The design will only give you the shape of the tattoo and will look bolder, thicker and in cases darker, than the final result. If you have agreed on the shape, your tattoo artist will start the treatment. We use anesthetics with every treatment to minimize unpleasant sensation. On this occasion your artist will work lighter, as we cannot know in advance your exact skin reactions. After the treatment, you will discuss aftercare guidelines again and set an appointment for your retouch.

On the retouch, your PMU artist will work through areas where the pigments need reinforcement. You may decide on a wider form, darker colour and ask for any more detail that you find necessary for the final look. This appointment takes about 1 hour and should be done within 6-12 weeks from the first appointment.

If you feel like your results are perfect with one treatment, you may decide to miss the touch up. You can skip the touch up for other reasons as well bearing in mind that this way we cannot guarantee the same results.